I’m having trouble disagreeing with anyone today. This is usually not my problem I was the lead architect and one of the engineers on an AI project about 15 years ago. The software eventually was quite helpful when used by users that understood the way the problem (telephony sales configuration) had to be approached. However, only a segment of the user community could ever use it effectively because it was assumed by their management (and sadly mine) that the software would take care of everything. Actually it did, but you had to understand the limitations the software had in framing the problem.
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